Operations Manager – Property Management


Company Overview:

North Pacific Properties, established in 2008, is a traditional brokerage divided into three divisions: real estate, property management, and maintenance. For more information, visit https://northpacificpropertymanagement.com

We are currently seeking an Operations Manager to lead our Property Management Division, which oversees a portfolio of multifamily apartments and single-family homes.

Job Title: Operations Manager

Location: North Pacific Properties 2220 Queen Anne Ave N, Seattle WA 98109

Schedule: 9:00AM-5:00PM

Department: North Pacific Properties – Corporate

Reports To: CEO or an appointed representative

FLSA Status: Non-exempt Employee

Job Type: Full-time

Responsibilities:

· Team Leadership: Manage and oversee the Property Management Division, including a team of 18 property managers (1099) and a Property Management Supervisor (W2).

· Operational Oversight: Coordinate activities and resources to achieve property objectives as set by the Director of Business Operations and the CEO.

· Policy Development: Participate in creating strategies, operational procedures, and policies.

· Revenue Growth: Assist in creating and executing strategies to increase portfolio and company revenue.

· Compliance: Ensure all business practices comply with company policies, Fair Housing laws, the ADA, the Fair Credit Reporting Act, state statutes, and other relevant laws.

· Policy Implementation: Enforce company policies within the property management team.

· Strategy Execution: Collaborate with the Director of Business Operations and the CEO to develop and implement marketing and growth strategies.

· Quality Assurance: Ensure operations meet established quality standards through proper procedures and processes.

· Relationship Management: Maintain external relationships with clients, vendors, and residents to further company objectives and image.

· Administrative Efficiency: Ensure efficient administrative practices, including scheduling, contracting, and record keeping.

· Financial Monitoring: Regularly review financial information for accuracy and compliance.

· Performance Evaluation: Conduct periodic and annual evaluations of direct reports.

· Problem Resolution: Address and resolve business and personnel issues promptly.

· Legal Oversight: Lead the resolution of legal and contractual disputes, keeping the CEO informed.

· Reporting: Develop and submit required reports to the CEO within set guidelines.

· Industry Awareness: Stay informed about industry trends, legal, regulatory, and technical changes, and communicate updates to the team.

· Meetings: Conduct monthly property management meetings to update on policies, legislative changes, and technological improvements.

Ideal Candidate Qualifications:

· Licensing: Active Managing Broker’s license, or a Real Estate Broker’s License with the ability to obtain a Managing Broker’s license within six months of hire.

· Experience: At least three years of residential property management experience and five years of supervisory experience.

· Knowledge: Strong understanding of WA landlord/tenant law, lease agreements, and security deposit disposition processes.

· Independence: Ability to work independently in a fast-paced, changing environment.

· Software Proficiency: Experience with AppFolio is preferred but not required.

· Transportation: Reliable transportation is required.

Compensation:

· Competitive salary ($100,000 to $115,000, DOE)

· Medical and dental insurance for employees after 60 days

· A 401(k) plan with a guaranteed match up to 4% after 90 days

· 11.5 days of paid time off (6.5 sick days + 5 vacation days)

· 10 paid holidays

Physical Requirements

· Kneeling: Bending legs at knee to come to a rest on knee or knees.

· Crouching: Bending the body downward and forward by bending leg and spine.

· Reaching: Extending hand(s) and arm(s) in any direction.

· Standing: Remaining upright on the feet, particularly for sustained periods of time

· Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another

· Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

· Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.

· Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.

· Grasping: Applying pressure to an object with the fingers and palm

· Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

· Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly

· Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.

· Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

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